Analisis Profesionalisme, Kualitas Pelayanan, Insentif Dan Disiplin Kerja Terhadap Kinerja Account Representative (Studi Empiris Pada Kantor Pelayanan Pajak Pratama Surakarta)

Lestari, Rina and -, Shinta Permata Sari, SE, MM (2019) Analisis Profesionalisme, Kualitas Pelayanan, Insentif Dan Disiplin Kerja Terhadap Kinerja Account Representative (Studi Empiris Pada Kantor Pelayanan Pajak Pratama Surakarta). Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

The purpose of this study is to analyze the influence ofprofessionalism, service quality, incentives and work discipline to the Account Representative performance. This study uses primary data. Population in this study are all employees of the Pratama Tax Office Surakarta. The sample used many as 43 respondents. The sampling technique used in this study Purposive Sampling method. Methods analysis used is multiple linear regression. The test results show that the professionalism and service quality effect on the Account Representative performance. While the incentives and work discipline have no effect on the Account Representative performance.

Item Type: Karya ilmiah (Skripsi)
Uncontrolled Keywords: professionalism, service quality, incentives, work discipline, and account representative performance.
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Fakultas Ekonomi dan Bisnis > Akuntansi
Depositing User: RINA LESTARI
Date Deposited: 28 Feb 2019 07:56
Last Modified: 28 Feb 2019 07:56
URI: http://eprints.ums.ac.id/id/eprint/71727

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