STUDI PELAYANAN ANTAR BANK DI KOTA SURAKARTA

SUPARYADI , SUPARYADI (2006) STUDI PELAYANAN ANTAR BANK DI KOTA SURAKARTA. Thesis thesis, Universitas Muhammadiyah Surakarta .

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Abstract

The aim of the research is to evaluate the factor influence of Human Resource, Management System, Information Technology, Service Price and Corporate Culture to banking services of Surakarta City. The results of F the experiment is done with F and R² test, showns that the model used is good enough, they are the chosen of Human Resource variable, Management System, Information Technology, Service Price, and Corporate Culture are Suitable. Partial or individual regression coefficient test (t test) can be known that Human Resource, Management System, Information Technology, Service Price, and Corporate Culture can be conclude as follows : (a) Human Resource, Information Technology, Service Price variable, have a positive and significant influence to the banking services in Surakarta City; (b) Management System, and Corporate Culture variable haven’t influent to the banking services in Surakarta City. Based on the rate of beta coefficient value can be shown that Human Resource variable influent the most dominant to bank service, than the second rate is information technology variable and the third rate is service price variable.

Item Type: Karya ilmiah (Thesis)
Uncontrolled Keywords: Human Resource, Management System, Information Technology, Service Price, and Corporate Culture.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Fakultas Pasca Sarjana > Magister Manajemen
Depositing User: Gatiningsih Gatiningsih
Date Deposited: 12 May 2010 09:18
Last Modified: 15 Nov 2010 07:41
URI: http://eprints.ums.ac.id/id/eprint/6960

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