Strategi Peningkatan Kualitas Pelayanan Rumah Sakit Berdasarkan Indikator Mutu Keselamatan Pasien : Studi Pada Rumah Sakit Umum (Rsu) Hidayah Boyolali

Wulandari, Ida and ., Drs. M. Farid Wajdi, MM., Ph.D and ., Dr. Muzakar Isa, SE, MSi (2018) Strategi Peningkatan Kualitas Pelayanan Rumah Sakit Berdasarkan Indikator Mutu Keselamatan Pasien : Studi Pada Rumah Sakit Umum (Rsu) Hidayah Boyolali. Thesis thesis, Universitas Muhammadiyah Surakarta.

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Abstract

This study aims to analyze the strategies for improving the quality of hospital services through the application of patient safety indicators at the Boyolali Hidayah General Hospital. This study focuses on analyzing two indicators of patient safety, namely: aspects of adherence to the identification of inpatients and aspects of compliance with effective communication. The research method used in this study is a quantitative research method with a descriptive approach. The results of this study indicate that the aspect of compliance of medical officers to the procedure of identification of inpatients is included in good condition, this can be seen from the results of an audit of patient identification compliance stating that the Boyolali Hidayah General Hospital has achieved compliance rates above 85% in August 2017 has reached 100% compliance rate in December 2017. While the level of compliance of the Hidayah Boyolali General Hospital towards effective communication procedures is included in the good category, this can be seen from the compliance rate which reached 80% in October 2017 and reached 86% in December 2017. Alternative strategies include: monitoring and evaluation of SPO patient identification, periodic socialization of effective communication SPO, periodic socialization of the use of identity bracelet SPO from medical officers to patients, periodic audits of compliance with SPO effective communication, periodic socialization of compliance with SPO identification of patients.

Item Type:	Karya ilmiah (Thesis)
Uncontrolled Keywords:	Patient Safety, Indicators Inpatient, Service Quality
Subjects:	H Social Sciences > H Social Sciences (General)
Depositing User:	Unnamed user with username p100130024
Date Deposited:	14 Nov 2018 07:17
Last Modified:	14 Nov 2018 07:17
URI:	http://eprints.ums.ac.id/id/eprint/68736

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