Analisis Pengaruh Kualitas Pelayanan dan Kepercayaan terhadap Kepuasan Pengguna Konsultasi Manajemen (Studi pada PT. Gema Citra Objek Lestari)

Saputra, Dimas Raditya and , Basworo Dibyo, S.E, M.Si (2018) Analisis Pengaruh Kualitas Pelayanan dan Kepercayaan terhadap Kepuasan Pengguna Konsultasi Manajemen (Studi pada PT. Gema Citra Objek Lestari). Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

The purpose of this study to determine the quality of service has an influence on the satisfaction of users of management consulting at PT. Echoes of Sustainable Object Images and to find out the trust has an influence on the satisfaction of users of management consulting at PT. Echoes of Sustainable Object Images. The population in this study were management consulting users at PT. Echoing Sustainable Image Objects, while the sample of this study is 100 respondents with a sampling technique with random sampling. Based on the results of the research, service quality variables have a significant influence on the satisfaction of users of management consulting at PT. Echoes of Sustainable Object Images and Trust variables have a significant influence on users of management consulting at PT. Echoes of Sustainable Object Images. While the F test variable service quality and trust simultaneously to the satisfaction of management consulting users at PT. Echoes of Sustainable Object Images.

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	Service Quality, Trust and Satisfaction.
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	DIMAS RADITYA S
Date Deposited:	13 Aug 2018 02:25
Last Modified:	13 Aug 2018 02:25
URI:	http://eprints.ums.ac.id/id/eprint/65787

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