Perlindungan konsumen pengguna jasa transportasi online di Kota Surakarta

Yustika, Bella and -, Prof. Dr. Absori, S.H.,M.Hum (2018) Perlindungan konsumen pengguna jasa transportasi online di Kota Surakarta. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

The increasingly complex human movement makes people need the means of transportation. as the development of technology comes online transport that uses applications via smartphone. The operation of two-wheeled vehicles or called ojek online as a means of public transportation contrary to the law no.22 of 2009 on traffic and road transport. Debates occurred among the public and the government regarding its validity as happened between the city government of Surakarta with the conventional transport drivers. Ease of online transportation makes people forget the important thing that is protection as a consumer. Accountability of online transport companies and drivers is seen as weak and detrimental to consumers. The formulation of problems that can be taken is how the legal arrangement of online transportation services by the city government of Surakarta, how the consumer protection for users of online transport services in the city of Surakarta, and how the form of accountability provided to users of online transportation services in the event of an accident. the goal is for the public to know the rules about the validity of online transport and protection and accountability to consumers. This research uses empirical juridical and qualitative methods. In conclusion, online transportation arrangements, especially online taxis in Surakarta city just follow the instructions from the governor of Central Java, while online motorcycle taxis are not allowed because there is no regulation. Consumer protection for users of online transport services in Surakarta is good and rare cases. But the public must remain vigilant. Crimes and accidents can happen anywhere and anytime. If it has suffered a loss, the consumer may hold accountable as the terms and conditions to the online transport company and the driver.

Item Type: Karya ilmiah (Skripsi)
Uncontrolled Keywords: Online Transport, Conventional Transportation, Consumer Protection
Subjects: K Law > K Law (General)
Divisions: Fakultas Hukum > Hukum
Depositing User: BELLA YUSTIKA
Date Deposited: 03 Apr 2018 11:29
Last Modified: 03 Apr 2018 11:29
URI: http://eprints.ums.ac.id/id/eprint/61069

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