Kualitas Layanan Universitas Muhammadiyah Surakarta Terhadap Kepuasan Mahasiswa Universitas Muhammadiyah Surakarta

Bintan, Mohamad Fatkhur Rozid and , Ahmad Madalis, SE., MBA (2017) Kualitas Layanan Universitas Muhammadiyah Surakarta Terhadap Kepuasan Mahasiswa Universitas Muhammadiyah Surakarta. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

This research aim to know the influenced of sevice quality of Tangibles, Reliability, Responsiveness, Assurance, Empathy and Information System aspects to satisfaction at Muhammadiyah University of Surakarta students. The population and sample used at this research is Muhammadiyah University of Surakarta students amounting to counted 251 respondents. The data collecting method used with questioner and interview. The hypothesis tested in this research use analyzer validity test, reliability test, classic assumption test, doubled regression analyses, test F, test t, and coefficient of determinacy (R 2 ). The result of research indicate that sevice quality of Tangibles, Empathy and Information System aspects having positive influence to satisfaction at Muhammadiyah University of Surakarta students. Sevice quality of Reliability, Responsiveness and Assurance aspects having negative influence to satisfaction at Muhammadiyah University of Surakarta students. Result of coefficient of determinacy test (R 2 ) show influenced by equal to 35,4%, and the model have got away from the classic assumption tested.

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	Kualitas pelayanan aspek Tangibles, Reliability, Responsiveness, Assurance, Empathy Dan Information System
Subjects:	H Social Sciences > HB Economic Theory
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	MOHAMAD FATKHUR ROZID B
Date Deposited:	10 Nov 2017 06:21
Last Modified:	10 Nov 2017 06:21
URI:	http://eprints.ums.ac.id/id/eprint/57505

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