Analisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan Properti Di Pt Restu Adi Karanganyar

Islammiah, Shalis Nurul and , Dr. Anton Agus Setyawan, SE.,M.Si, (2017) Analisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan Properti Di Pt Restu Adi Karanganyar. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

This study aimed to analyze the quality of service to customer satisfaction PT Restu Adi property in Karanganyar. This study is a qualitative peneletian, methods of data used is primary data in the can by distributing questionnaires as many as 100 customers of PT Restu Adi. The sampling technique used isidental sampling. The analytical tool used in this research is multiple linear regression, using SPSS. The results showed that a significant berpengerahuh service quality to customer satisfaction, and customer loyalty has no significant effect on customer satisfaction

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: customer satisfaction, servic quality,customer loyalty.
Subjects: H Social Sciences > HC Economic History and Conditions
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: SHALIS NURUL ISLAMMIAH
Date Deposited: 31 Jul 2017 03:27
Last Modified: 31 Jul 2017 03:27
URI: http://eprints.ums.ac.id/id/eprint/53980

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