Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pasien Pengguna BPJS dengan Kepuasan Pasien sebagai Variabel Intervening di Rawat Inap RSU Slamet Riyadi

Dewi, Ritna Rahmawati and , Prof. Dr. H.M. Wahyuddin, MS and , Dr. Syamsudin, MM (2016) Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pasien Pengguna BPJS dengan Kepuasan Pasien sebagai Variabel Intervening di Rawat Inap RSU Slamet Riyadi. Thesis thesis, Universitas Muhammadiyah Surakarta.

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Abstract

This research aims to identify and analyze the effect of: 1) the quality service to satisfaction. 2) quality of service to patient loyalty. 3) patient satisfaction to patient loyalty. The data of this research is the premier data which was obtained from the answers of 100 respondents. Data analysis tools using path analysis (path analysis). The test results concluded that all variables instrument valid and reliable as a data collection tool. In the data analysis shows that: 1) the service quality has significant and positive effect on patient satisfaction. 2) The service quality has significant and positive effect on patient loyalty. 3) patient satisfaction has positive and significant impact on patient loyalty.

Item Type:	Karya ilmiah (Thesis)
Uncontrolled Keywords:	service quality, patient satisfaction, patient loyalty
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management R Medicine > R Medicine (General) R Medicine > RA Public aspects of medicine
Divisions:	Fakultas Pasca Sarjana > Magister Manajemen
Depositing User:	Unnamed user with username p100140057
Date Deposited:	06 Jan 2017 02:44
Last Modified:	06 Jan 2017 02:44
URI:	http://eprints.ums.ac.id/id/eprint/48213

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