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Analisis Kualitas Pelayanan pada Pasien Puskesmas di Surakarta

Achmad, Nur and Ainaini, Maksum (2006) Analisis Kualitas Pelayanan pada Pasien Puskesmas di Surakarta. EMPIRIKA, Jurnal Penelitian Ekonomi, Bisnis dan Pembangunan, Vol.19 (No.2). pp. 219-234. ISSN 0852-5943

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Official URL: http://library.ums.ac.id/jurnal/ekonomi/empirika

Abstract

This research purpose is to find what is service quality of Puskesmas based on dimension of reliability, responsiveness, assurance, tangible, and empathy either through partial and by together have influence to satisfaction patients of Puskesmas in Surakarta; finding most dominant the quality dimension influence satisfaction of patients of Puskesmas in Surakarta, and to know level of satisfaction of service to patients of Puskesmas in Surakarta. Analysis result indicate that from five dimensions of quality, only variable of responsiveness which do not influence significantly satisfaction of patients of Puskesmas in Surakarta. Variables which need to be paid attention by because patients assume them conducted minimally by Puskesmas in Surakarta are Tangibles variable and Responsiveness variable. By paid attention more to both variables, quality of service to patients expected to become betterly and satisfy all patients of Puskesmas.

Item Type:Article
Uncontrolled Keywords:total quality service, total quality management
Subjects:300 Social Sciences > 330 Ilmu ekonomi
ID Code:456
Deposited By:Empirika Empirika
Deposited On:27 Apr 2007
Last Modified:12 Nov 2010 15:30

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