Kepuasan Pasien BPJS Non PBI Terhadap Kualitas Pelayanan Provider Tingkat Pertama Dokter Keluarga Di Kecamatan Laweyan Kotamadya Surakarta

Hidayah, Titik Nurul and , Dr. Amin Mustofa, Sp.Ak., MARS and , Drs. Ahmad Mardalis, SE, M.B.A (2015) Kepuasan Pasien BPJS Non PBI Terhadap Kualitas Pelayanan Provider Tingkat Pertama Dokter Keluarga Di Kecamatan Laweyan Kotamadya Surakarta. Thesis thesis, Universitas Muhammadiyah Surakarta.

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Abstract

Information patient satisfaction is very important because it can be a description of the quality of care in the health service. National Health Insurance Program in Indonesia by BPJS Health, which has been running one year there should be an evaluation implementation in particular in the Provider of First Instance. This study aims to describe the level of patient satisfaction who pay BPJS health insurance contributions (BPJS NON PBI) and expose the influence of the dimensions of service quality on patient satisfaction BPJS NON PBI at family Physician in district Laweyan Surakarta. Methods used descriptive analytic with qualitative analysis and quantitative analysis. Using questionnaires 100 respondents of patient satisfaction BPJS NON PBI at family Physician in district Laweyan Surakarta with Likert scale. Analysis description the level of satisfaction using Gap analysis and described in the Cartesius diagram. Analysis influence the dimensions of service quality on patient satisfaction using multiple linear regression, regression coefficient test. Results is the level of patient satisfaction BPJS NON PBI at family Physician in district Laweyan Surakarta has been fulfilled but there is one attribute in Quadrant A namely time of service that must be considered. Empaty provide the highest level of satisfaction and the lowest level of satisfaction is reliability. The dimensions of service quality: reliability, responsiveness, assurance, empathy and tangibles has a significant relationship to client satisfaction BPJS Non PBI at family Physician in district Laweyan Surakarta.

Item Type:	Karya ilmiah (Thesis)
Uncontrolled Keywords:	patient satisfaction, quality of service, Family Physician of BPJS Health
Subjects:	H Social Sciences > HB Economic Theory
Divisions:	Fakultas Pasca Sarjana > Magister Manajemen
Depositing User:	Cahyana K. Widada
Date Deposited:	03 Nov 2015 05:27
Last Modified:	12 Oct 2021 12:24
URI:	http://eprints.ums.ac.id/id/eprint/38946

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