Amrullah, Irfan Azizi and , apt. Lilla Prapdhani Agni Hajma, M.Clin. Pharm. (2022) Tingkat Kepuasan Pasien Rawat Jalan Terhadap Pelayanan Kefarmasian Oleh Apoteker Di Instalasi Farmasi RSUD Ir Soekarno Kabupaten Sukoharjo Tahun 2022. Skripsi thesis, Universitas Muhammadiyah Surakarta.
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Abstract
Impoving Improving the quality of services in the health sector is considered important in a health service because it is one form and form of responsibility to participate in the task of increasing optimal health degrees. One indicator that can be used to assess service quality is by measuring patient satisfaction with a service. The purpose of this study was to determine the level of satisfaction of pharmaceutical services at Ir Soekarno Sukoharjo Hospital and the dimensions that affect patient satisfaction in pharmaceutical services at the Outpatient Pharmacy Installation of Ir Soekarno Hospital. This research is an observational analytic study with a cross-sectional study design. Respondents who participated in this study were 130 people from the inclusion criteria, namely aged over 17 years and were patients/families of patients who did drug redemption at the Outpatient Pharmacy Installation of RSUD Ir Soekarno. Data collection was carried out in the period from June to July 2022. The sampling technique was carried out using the purposive sampling method. Measurement of patient satisfaction is assessed from 5 dimensions, namely responsiveness, reliability, assurance, empathy, and direct evidence. The data were analyzed using SPSS version 25. The results of this study are the level of patient satisfaction in pharmaceutical services at RSUD Ir Soekarno is 77.6% satisfied and 22.4% dissatisfied. while according to the minimum service standards in RSUD Ir. Soekarno Sukoharjo on the patient satisfaction indicator is >80%. The results showed that patient satisfaction was still below the minimum service standards that had been set. Based on the results of the average calculation on each dimension, the dimensions of responsiveness and empathy have met the expectations of the patient. In the linear regression test, several dimensions were found to have an effect on patient satisfaction including responsiveness (p=0.003), empathy (p<0.001), and direct evidence (p=0.031). From this study, it can be seen that the responsiveness, empathy, and direct evidence of the officers affect patient satisfaction in pharmaceutical services at the outpatient pharmacy installation of RSUD Ir Soekarno.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Uncontrolled Keywords: | patient satisfaction, pharmaceutical services, pharmacy installation, service quality. |
| Subjects: | R Medicine > RS Pharmacy and materia medica |
| Divisions: | Fakultas Farmasi > Farmasi |
| Depositing User: | IRFAN AZIZI AMRULLAH |
| Date Deposited: | 31 Aug 2022 06:52 |
| Last Modified: | 31 Aug 2022 06:52 |
| URI: | http://eprints.ums.ac.id/id/eprint/104606 |
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